This past weekend I traveled to Silicon Valley to attend YCombinator's Startup School event at Stanford.
For the past ten years I've worked with an IT organization at a large research university. I believe the organization can benefit from embracing a self-service approach to IT support. But, will self-service help or hurt a culture that values customer service and control?
Netflix has not replaced my family's cable television and it won't until it stops asking us what we want to watch every thirty minutes. This is a serious first world problem!