Netflix has not replaced my family's cable television and it won't until it stops asking us what we want to watch every thirty minutes. This is a serious first world problem!
For the past ten years I've worked with an IT organization at a large research university. I believe the organization can benefit from embracing a self-service approach to IT support. But, will self-service help or hurt a culture that values customer service and control?
Being awesome online is missing one thing, the applause. We've solved this long time problem for Mario Marathon 4 with the use of AJAX, JSON, and a small Java Applet.